Wednesday, November 24, 2010

What's a Doorbell For?

When I got up this morning, I went outside to collect the newspaper, and found a card from the courier service on our back doorstep. They had tried to deliver a parcel but we were "unavailable".

So I phoned to arrange an alternative. On Wednesdays and Fridays I work near the courier depot, which is on the other side of town. so I asked to pick it up at the depot, hoping it would be there by late afternoon when I was on my way home. I called for it about five fifteen, but it hadn't made it back to the depot. That courier must be having a long day, since it was around seven thirty when he left the card.

At that point, I thought that I had better try and get it redelivered tomorrow, because otherwise I couldn't pick it up until Friday. When I asked for it to be redelivered, I said "and please ask him to ring the doorbell". That's when I found out that the courier drivers are not allowed to ring the doorbell!. Apparently, they got too many complaints from shift workers that the courier driver woke them up by ringing the doorbell.

Well, from my viewpoint, if you have a doorbell, it is so that people can ring it. (Especially in a large house like ours, where we just don't hear a knock at the door). And if you have a parcel sent by courier, you are paying extra for prompt delivery, not to make the recipient run all over town trying to collect the parcel. Shift workers should disable the doorbell if they really don't want it rung. And then the rest of us can get our parcels delivered promptly.

There is now a large message left for the courier driver that he is to ring the doorbell on the instructions of the customer. Hopefully, all is now well, until next time at least. And I will take delivery of the parcel, whatever it is, in the morning.

End of small rant :)

1 comment:

Twain12 said...

well that is dump...i hope you got your parcel